BMNK IMPERIAL FURNITURE PRIVATE LIMITED

                                         Introduction

At BMNK IMPERIAL FURNITURE PRIVATE LIMITED (“we,” “our,” “us,” “BMNK Imperial Furniture,” or the “Company”), we strive to ensure complete customer satisfaction with every purchase. We understand that sometimes a product may not meet your expectations or may arrive damaged. This Return & Refund Policy outlines the terms and conditions for returning products purchased from our website and requesting refunds or exchanges.

 

Please read this policy carefully before making a purchase. By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by the terms of this Return & Refund Policy.

Contact Information

If you have any questions or need assistance regarding returns, refunds, or exchanges, our Customer Care team is ready to help:

BMNK IMPERIAL FURNITURE PRIVATE LIMITED
28, Right Ganj
Ghaziabad, Uttar Pradesh, India – 201001

Phone: 9710000106
Email: bmnkimperialfurniture@gmail.com

 

Customer Service Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST (Except National Holidays)

                                   Eligibility for Returns

     Return Timeframe

  • Standard Products: You may return most products within 7 calendar days from the date of delivery.
  • Custom-Made/Made-to-Order Products: Custom or made-to-order furniture items cannot be returned unless they are defective or damaged upon delivery.
  • Clearance or Sale Items: Items purchased during clearance sales or marked as “Final Sale” are not eligible for returns unless they are defective.

     Product Condition Requirements

        For a return to be accepted, the product must be:

  1. In its original, unused condition
  2. Complete with all original packaging, including product tags, labels, and accessories
  3. Free from any signs of assembly, usage, or installation
  4. Accompanied by the original invoice or proof of purchase

     Non-Returnable Items

       The following items cannot be returned:

 

  • Products that have been used, assembled, or installed
  • Products with missing parts, accessories, or packaging
  • Products that show signs of wear and tear, scratches, dents, or other damage caused after delivery
  • Products purchased more than 7 days prior to the return request
  • Personal care items and mattresses (for hygiene reasons)
  • Custom-made furniture pieces designed to your specifications
  • Products marked as “non-returnable” or “final sale” at the time of purchase
  • Gift cards or store credits

                                   Return Procedure

    Step 1: Initiate a Return Request

      To initiate a return, please follow one of these methods:

  • Online Method: Log in to your account on our website, navigate to “My Orders,” select the order containing the item(s) you wish to return, and click on “Request Return.”
  • Email Method: Send an email to bmnkimperialfurniture@gmail.com with the subject line “Return Request – [Your Order Number].” Include your order details, the items you wish to return, and the reason for your return.
  • Phone Method: Call our Customer Care team at 9710000106 during business hours to assist you with the return process.

All return requests must be initiated within 7 days of delivery.

     Step 2: Return Approval and Instructions

        After receiving your return request, our Customer Care team will review it and:

  1. Verify your order details and return eligibility
  2. Issue a Return Merchandise Authorization (RMA) number for approved returns
  3. Provide detailed instructions on how to package and ship the item back to us
  4. Schedule a pickup (if applicable) or provide shipping instructions

Please note that any return request without an approved RMA number will not be accepted.

     Step 3: Packaging the Item

        To ensure the safe return of the product:

  1. Pack the item securely in its original packaging if available
  2. Include all original accessories, manuals, warranty cards, and free gifts that came with the product
  3. Protect the items from damage during transit using appropriate cushioning materials
  4. Attach the return shipping label provided by us (if applicable)
  5. Write the RMA number clearly on the outside of the package
  6. Remove or cover any previous shipping labels to avoid confusion

     Step 4: Shipping the Return

        Depending on the reason for return and as communicated during the return approval process:

  • For damaged, defective, or incorrectly shipped items: We will arrange for pickup at no cost to you, or provide a pre-paid shipping label.
  • For customer preference returns: You will be responsible for the return shipping costs unless otherwise specified.

Please use a reputable courier service with tracking capabilities for all returns and keep the tracking information until your return is processed.

      Step 5: Return Processing

         Once we receive your returned item:

 

  1. Our quality control team will inspect the product to ensure it meets the conditions specified in this policy
  2. You will receive a confirmation email when your return has been received and is being processed
  3. Returns typically take 3-5 business days to process after receipt at our warehouse
  4. You will be notified by email once your refund has been processed or your exchange has been shipped

                                      Refund Policy

      Refund Methods

        Refunds will be issued using the same payment method used for the original purchase:

  • Credit/Debit Card Payments: Refunds will be credited back to the original card used for the purchase. It may take 5-10 business days for the refund to reflect in your account, depending on your card issuer’s policies.
  • Net Banking/UPI Payments: Refunds will be credited back to the original bank account. Processing time is typically 3-7 business days.
  • EMI Purchases: For items purchased using EMI, the refund will be processed according to the terms of your EMI provider. Any processing fee or interest paid is typically non-refundable.
  • Gift Cards/Store Credits: Refunds for purchases made using gift cards or store credits will be issued as store credit.

      Refund Amount

        The refund amount will include:

  • The full purchase price of the returned item(s)
  • Any taxes paid on the purchase price
  • Shipping charges (only refunded if the return is due to our error, such as a defective product or incorrect shipment)

The following amounts may be deducted from your refund:

  • Original shipping charges (if the return is not due to our error)
  • Return shipping costs (if applicable)
  • Restocking fee of up to 15% (applicable to certain large furniture items in perfect condition)

      Refund Timeline

  • Inspection Period: 1-2 business days after receiving the returned item
  • Processing Period: 3-5 business days after successful inspection
  • Credit Card/Bank Reflection Period: 5-10 additional business days (varies by financial institution)

You will receive an email confirmation when your refund has been processed.

                                   Exchange Policy

     Eligibility for Exchanges

        You may request an exchange instead of a refund if:

  • The item is eligible for return as per our Return Eligibility criteria
  • The product you wish to exchange it for is in stock and of equal or greater value

     Exchange Process

  1. Follow the standard return procedure outlined above, specifying that you want an exchange
  2. In your return request, clearly mention the item you would like to receive as a replacement
  3. If the replacement item has a higher price than the original purchase, you will need to pay the difference
  4. If the replacement item has a lower price, we will refund the difference using your original payment method

     Exchange Timeline

  • Exchanges are processed after we receive and inspect your returned item
  • Replacement items are usually shipped within 3-5 business days after approval
  • You will receive tracking information for your replacement item by email

                                 Special Conditions

      Damaged or Defective Items

        If you receive a damaged or defective product:

 

  1. Document the damage with clear photos before initiating the return process
  2. Contact our Customer Care team within 48 hours of delivery
  3. Provide order details and photos of the damaged/defective product
  4. Our team will review your claim and may request additional information
  5. If approved, we will arrange for pickup and replacement or refund at no cost to you

                             Return Shipping Costs

     Shipping Cost Responsibility

       The responsibility for return shipping costs depends on the reason for the return:

  • Our Error (Wrong Item, Defective Product, Damaged in Transit): We will cover the return shipping costs by arranging pickup or providing a prepaid shipping label.
  • Customer Preference (Changed Mind, Didn’t Like the Color, etc.): You are responsible for the return shipping costs unless otherwise specified in a promotion or offer.
  • Exchanges: If you are exchanging an item due to our error, we will cover the shipping costs for both the return and the replacement item. If the exchange is due to customer preference, you may be responsible for both shipping costs.

      Large and Heavy Items

         For furniture items that require special handling:

 

  1. Do not attempt to return large furniture items without first contacting our Customer Care team
  2. For items that require specialized shipping or handling, our logistics team will provide specific instructions
  3. Pick-up services for large items may incur additional charges if the return is due to customer preference
  4. Pick-up scheduling typically occurs within 3-7 business days, depending on your location